Frequently Asked Questions
How do I sign up?
To sign-up with Project Bono, navigate to the "Sign Up" button at the top-right of our site. You may sign up by using your email and password or by using an existing account including: Facebook, Twitter, LinkedIn, Google, or Apple.
When using Sign-in with Apple, do not opt to hide your Email. Your accurate Email is required to enroll in a course.
If you choose to manually input your information, fill in the required fields using: your name, email, password, birthday, address, and state. Accept the terms, then click on "Create an Account".
If you have any questions about signing-up, contact us.
Problems logging in to your account?
If you forget your password at any time, please use the "Forgot your password?" option.
If you signed up using an existing account like Facebook, Google, or Apple, you will need to reset your password on the platform you used.
Type the email associated to your account and click Send. An email will be sent to you with a link for setting a new password for your account. If you don’t see the email appearing in your Inbox, make sure to also check the spam folder as it may have been accidentally caught by your email's spam filter. If this is the case then make sure to identify this message as Not spam so that you don't lose any future correspondence from us.
How long are court-ordered courses?
We offer our courses in a number of time requirements. For example, if you are required to complete a two (2) hour, four (4) hour, eight (8) hour course, etc. you should enroll into the specific course stated by your assigner as it will appear on your certificate.
Am I able to pause the course?
You are able to exit the course and pick up where you left off from any device.
Please make sure you properly sign out before closing your browser.
Please make sure you properly sign out before closing your browser.
When do I receive my certificate of completion?
Your unique certificate of completion will be available for instant download and for print upon completion of the course. Courses are considered complete when the time requirements are met and you have reached the final page of the course.
What if my certificate is not accepted?
If your certificate of completion is not accepted by a member of the court, counselor, employer, administrator, or any other occupational, educational, or legal assigner – please contact us.
Our certificates come backed with a 30-day acceptance guarantee. If your certificate is not accepted for any reason, please provide us with documented proof of rejection.
Our certificates come backed with a 30-day acceptance guarantee. If your certificate is not accepted for any reason, please provide us with documented proof of rejection.
We always recommend contacting your issuing party before purchasing any of our courses to confirm they will accept your certificate.
*Our acceptance guarantee excludes payments in cryptocurrency*
*Our acceptance guarantee excludes payments in cryptocurrency*
Will I receive proof of enrollment?
Proof of enrollment will be made available to you via Email in the form of an invoice. You may download proof of enrollment as many times as needed at no additional cost.
What payment methods do you accept?
We accept Visa, Mastercard, Discover, American Express, as well as Apple Pay, Google Pay, and PayPal.
We also accept cryptocurrencies including: Bitcoin, Ethereum, Dogecoin, Litecoin, Bitcoin Cash, USD Coin, and DAI, with Coinbase Commerce.
We also accept cryptocurrencies including: Bitcoin, Ethereum, Dogecoin, Litecoin, Bitcoin Cash, USD Coin, and DAI, with Coinbase Commerce.
I don't have a bank account, do you accept alternative payment?
We understand that many people are unbanked. That's why we offer alternative methods of payment for those who do not have a bank account or under-qualify for lines of credit.
We offer the ability to pay with Apple Pay, Google Pay, and PayPal. We also accept cryptocurrencies including: Bitcoin, Ethereum, Dogecoin, Litecoin, Bitcoin Cash, USD Coin, DAI, and more with Coinbase Commerce.
We plan to integrate payment plans in the near future.
We offer the ability to pay with Apple Pay, Google Pay, and PayPal. We also accept cryptocurrencies including: Bitcoin, Ethereum, Dogecoin, Litecoin, Bitcoin Cash, USD Coin, DAI, and more with Coinbase Commerce.
We plan to integrate payment plans in the near future.
What if I can't read? 🔊 📖
For students who are unable to read, most of our courses have many videos to help students understand.
Below, are a few videos showing how to use text-to-speech whether you are using Windows, Mac, Chrome, Android, or iPhone.
Below, are a few videos showing how to use text-to-speech whether you are using Windows, Mac, Chrome, Android, or iPhone.
I purchased a course. How do I access it?
Are your courses available in other languages? 🌎🗣
Your web browser should automatically translate our site into your native language based on your device settings.
Many of our students that don't speak English also utilize browser extensions in Safari and Google Chrome that provide live-translations in any language.
Many of our students that don't speak English also utilize browser extensions in Safari and Google Chrome that provide live-translations in any language.
Where can I find my certificate?
Upon completion, your certificate is available for instant download from your student dashboard.
Do I have to be online at a specific time to take a course?
You can take our courses whenever and wherever you want. The courses remain online around the clock. All you need is internet access and a fairly modern browser.
Can I take more than one course at a time?
Yes. You can take as many courses as you wish.
What Browsers are Supported?
We support the latest versions of all well-known browsers. For optimal studying experience, we recommend using Safari, Google Chrome, or Firefox.
Can I take the course on my iPad or tablet?
Our platform is fully responsive on most tablets. For an optimal experience, we recommend using a computer, but you can use the Safari or Google Chrome app.
Can I take the course on my phone?
Our platform is fully responsive in all kinds of mobile devices. For an optimal experience, we recommend using a computer but you can use the Safari or Google Chrome app.
Is Internet Access Required?
Internet access is required. We recommend using a Wi-Fi or Ethernet connection rather than a cellular connection.
Recommended technology?
An internet connection and the latest version of your favorite browser.
Does access to my paid courses expire?
Once you have enrolled in a course, you will always have access. Reference our Terms and Conditions for more information.
How do I know that you have received my order?
Once your payment has been successfully processed, your course will be immediately accessible to you. If the course hasn't unlocked despite you payment going through, then please contact us to correct the issue ASAP
How soon will I get access to my courses?
You will get access to your course(s) immediately after you purchase the course.
How do I access a course that I have completed?
You can access your courses anytime simply by logging in to the platform and visiting your profile or the My Courses page.
Frequently Asked Questions
General FAQs
What is Project Bono?
At Project Bono, our mission is to enhance the way legal systems and communities interrelate and connect people with resources that contribute toward building a safe, sustainable, and aware society.
We offer comprehensive correctional education programs to courts, schools, and employers, which are assigned to first and repeat offenders in order to educate them on the risks associated with harmful substances and behaviors. Our courses are authored using credible, evidence-based, peer-reviewed sources and are offered in a variety of time requirements. We cover topics such as Drugs & Alcohol Awareness, Cannabis Education, Minor in possession (MIP), Nicotine Prevention, Bullying Prevention, Anger Management, Theft Prevention, Truancy Prevention, and more.
But Project Bono is more than just an education program. We also believe in giving back to the communities that assign our courses. That's why we allocate 25% of enrollment proceeds to be donated towards 501(c)(3) non-profits across multiple charitable causes and reinvest back into the communities that assign our programs.
How does Project Bono work?
When an individual enrolls in a course, they are given access to our online platform where they can complete the course at their own pace and upon successful completion of the course, the individual receives a certificate of completion.
One thing that makes Project Bono stand out is that we donate 25% of enrollment proceeds back to the communities that assign our programs. This means that by assigning our programs, not only are individuals learning valuable life skills and building awareness, but they are also enriching the communities that assign our programs.
What programs does Project Bono offer?
We cover a wide range of topics including Drugs & Alcohol Awareness, Cannabis Education, Minor in possession (MIP), Nicotine Prevention, Bullying Prevention, Anger Management, Theft Prevention, Truancy Prevention, and more. We continuously update our programs to reflect current research and trends in substance abuse and other harmful behaviors.
Discover our course offerings at https://www.projectbono.com/courses.
Discover our course offerings at https://www.projectbono.com/courses.
How do I sign up?
To sign up with Project Bono, click the "Create Account" button at the top right corner of our website.
Signing up with email and password
Signing up with an existing account
Problems logging in to your account?
If you are having trouble logging in to your Project Bono account, make sure you are using the correct email and password combination that you used to sign up.
Forgot your password?
Forgot your email?
Account FAQs
How do I create an account?
To sign up with Project Bono, click the "Create Account" button at the top right corner of our website.
Signing up with email and password
Signing up with an existing account
Forgot your password?
Forgot your email?
How do I update my personal information?
Once signed in, you can update your personal information from the student dashboard by following these steps:
1. Hover over the profile dropdown in the top-right corner of the website.
2. Click on "Dashboard" to access your student profile dashboard.
3. Click the "Edit" button to make changes to your personal information.
4. Update the necessary fields and click the "Save" button to save the changes to your account.
If you have any issues updating your personal information, please contact us.
1. Hover over the profile dropdown in the top-right corner of the website.
2. Click on "Dashboard" to access your student profile dashboard.
3. Click the "Edit" button to make changes to your personal information.
4. Update the necessary fields and click the "Save" button to save the changes to your account.
If you have any issues updating your personal information, please contact us.
Course FAQs
How do I know if a course is right for me?
We offer a range of courses covering different topics, so take some time to explore our offerings and find the one that aligns with your interests and goals.
If you are enrolling to fulfill a requirement, we recommend you carefully review any documentation directing you to a specific subject and time requirement. This is usually provided to you by your assignor.
If you are still unsure, don't hesitate to contact your assignor to confirm the details and ask any questions you may have.
What topics are covered in the courses?
The table of contents for each course is included on the enrollment page for each course we offer.
How long does it take to complete a course?
The time it takes to complete a course varies depending on the time requirement you choose. When you enroll in a course, the time requirement will be clearly stated on the course page, along with an estimated completion time based on that requirement.
If you're unsure about which time requirement to choose or have any other questions about course completion time, you should out to your assigning party.
If you're unsure about which time requirement to choose or have any other questions about course completion time, you should out to your assigning party.
Am I able to pause the course?
Yes, participants are able to pause the course and continue at any time, on any device. Our platform is designed to save your progress consistently while you participate in the course, so you can pick up right where you left off. Whether you need to take a break for a few hours or a few days, you can rest assured that your progress will be saved.
We want you to get the most out of our courses and achieve your goals, and that means being able to learn at your own pace and on your own schedule. So go ahead and take a break if you need to - we'll be here when you're ready to continue.
Will I receive proof of enrollment?
Yes, upon enrollment in a course, you will receive proof of enrollment. You can access your enrollment confirmation or certificate by logging into your account and navigating to the profile dropdown menu at the top right of the webpage and clicking "Account".
If you have any issues accessing your proof of enrollment, please contact our support team for assistance.
If you have any issues accessing your proof of enrollment, please contact our support team for assistance.
How do I access a course I enrolled in?
To access the courses you're enrolled in, you'll need first be logged into your account on the Project Bono website.
Once logged in, you can access your enrolled courses from your profile dashboard. To get to the dashboard, hover over the profile dropdown menu located at the top right corner of your screen and select "Dashboard".
From the dashboard, you can see all of the courses you've enrolled in. Click on the course you want to access and you'll be taken to the course player.
Alternatively, you can also click on "My Courses" from the top menu to see all the courses you're enrolled in.
Once logged in, you can access your enrolled courses from your profile dashboard. To get to the dashboard, hover over the profile dropdown menu located at the top right corner of your screen and select "Dashboard".
From the dashboard, you can see all of the courses you've enrolled in. Click on the course you want to access and you'll be taken to the course player.
Alternatively, you can also click on "My Courses" from the top menu to see all the courses you're enrolled in.
If you have trouble accessing a course you're enrolled in, please reach out to our support team.
Can I take more than one course at a time?
Yes, you can enroll and participate in as many courses as you desire simultaneously.
Does access to my paid courses expire?
Once you've enrolled in one of our paid courses, you'll have indefinite access to it. Your enrollment has no expiration date, so you can take your time and complete the course at your own pace. You'll also get all future updates and improvements to the course as they become available.
We may terminate accounts or enrollments in rare cases due to policy violations or other reasons. If we suspect fraudulent activity or violations of our terms of service, we reserve the right to terminate accounts or enrollments.
How do I access a course that I have completed?
Once you have completed a course, it will remain accessible in your profile dashboard for future reference. To access your completed courses, simply log in to your account and go to your profile dashboard. From there, you can click on the completed course course you want to access.
You can also access completed courses from the "My Courses" option located in the top menu.
You can also access completed courses from the "My Courses" option located in the top menu.
What if I have trouble accessing the course content?
If you have any trouble accessing course content, please contact team@projectbono.com
Can I take the course on my phone?
Yes! All of our courses are accessible across any device with a web browser.
Certificate
FAQs
When do I receive my certificate of completion?
To earn a certificate, all you need to do is complete the course requirements, which means meeting the time requirement and reaching the final section. Once you have met the requirements, your unique Certificate of Completion will be instantly generated and ready to be sent to your assigning party.
What type of certificate will I receive?
Every certificate generated by Project Bono includes the following information: course title and time requirement, student's name, birth date, address, date of completion, and certificate verification link. This information is unique to each certificate and cannot be duplicated or edited.
We offer certificates in PDF format because it's the most efficient way to send documents over email, while also reducing paper, ink, energy, transportation, and overall costs required to mail a physical copy.
Remember, it's important to submit your certificate of completion to your assignor as soon as possible to avoid any complications. If you have any questions or issues, please contact our support team for assistance.
Is the certificate accepted by courts or other mandated parties?
Find out if certificates from distance learning providers like Project Bono are accepted near you by visiting https://www.projectbono.com/states.
We recommend confirming with your assigner that Project Bono certificates will be accepted prior to enrolling. Our acceptance guarantee promises that within 30-days from enrollment, if your certificate is not accepted by your assigner, we will refund 100% of your purchase once provided with proof of decline.
We recommend confirming with your assigner that Project Bono certificates will be accepted prior to enrolling. Our acceptance guarantee promises that within 30-days from enrollment, if your certificate is not accepted by your assigner, we will refund 100% of your purchase once provided with proof of decline.
How do I find out if my certificate will be accepted?
Visit https://www.projectbono.com/states to find out if certificates from distance learning providers like Project Bono are accepted near you.
You can also find our whether or not a certificate will be accepted by contacting your assigning party to confirm that Project Bono certificates will be accepted prior to enrolling.
Our acceptance guarantee promises that within 30-days from enrollment, if your certificate is not accepted by your assigner, we will refund 100% of your purchase once provided with proof of decline.
You can also find our whether or not a certificate will be accepted by contacting your assigning party to confirm that Project Bono certificates will be accepted prior to enrolling.
Our acceptance guarantee promises that within 30-days from enrollment, if your certificate is not accepted by your assigner, we will refund 100% of your purchase once provided with proof of decline.
What if my certificate is not accepted?
Our acceptance guarantee promises that within 30-days from enrollment, if your certificate is not accepted by your assigner, we will refund 100% of your purchase once provided with proof of decline.
Where can I find my certificate?
Your Certificate of Completion can be accessed from the profile dashboard.
Will Project Bono send my certificate to the court for me?
Project Bono will not send a certificate of completion to your assignor on your behalf. This is to avoid any complications that may arise from sending certificates to the wrong person or address. It is the responsibility of the participant to submit their certificate to the right person in a timely manner.
How do I receive my certificate?
Your Certificate of Completion can be accessed from the profile dashboard. You may download the PDF of the certificate whenever you need.
Will the certificate indicate that I took an online course?
No, our certificates do not include any information about online participation.
Is there an additional fee for the certificate?
No, we do not charge any fees to receive a certificate, not even hidden ones.
Are Project Bono certificates printable?
Yes, our certificates are generated in 8.5x11" landscape PDF format and can be printed in black & white or in color.
Can Project Bono certificates be forged?
No, our certificates include several security measures to prevent our certificates from being forged or counterfeit.
Our uniquely generated verification link included on each certificate and hard inquiry verification service offered to court stakeholders make it virtually impossible to falsify participation in any of our programs.
Our uniquely generated verification link included on each certificate and hard inquiry verification service offered to court stakeholders make it virtually impossible to falsify participation in any of our programs.
Billing & Payment FAQs
What payment methods do you accept?
At Project Bono, we offer multiple payment options to provide our users with the flexibility to choose the payment method that works best for them. We accept credit, debit, and prepaid cards, Google Pay, Apple Pay, PayPal, Venmo, and cryptocurrencies through Coinbase Commerce.
How do I know that you have received my order?
Once you have completed the checkout process, you will receive a confirmation email. This email will contain all the relevant information regarding your order, including the name of the course and time requirement, the amount charged, and the payment method used. If you do not receive this email, please check your spam folder or contact our support team to ensure that your order was successfully processed.
Additionally, you can always check your order history from the "Account" page.
How soon can I access my courses after payment.
Purchased courses are accessible immediately upon completion of the checkout process.
If you do not see your purchased courses on the "My Courses" page or profile dashboard, please contact our support team. Your email associated with your account may not match the email used at checkout which can cause issues accessing the course, but is easy to correct.
If you do not see your purchased courses on the "My Courses" page or profile dashboard, please contact our support team. Your email associated with your account may not match the email used at checkout which can cause issues accessing the course, but is easy to correct.
I don't have a bank account. Do you accept alternative payment methods?
Yes, we do accept alternative payment methods for our courses. In addition to traditional payment methods like credit and debit cards, we also accept payment through PayPal, Google Pay, Apple Pay, Venmo, and cryptocurrency wallets. These payment methods provide an easy and secure way for participants to enroll in our programs without needing a bank account.
If you encounter any issues or have questions about alternative payment methods, please contact our support team for assistance.
If you encounter any issues or have questions about alternative payment methods, please contact our support team for assistance.
Are there any additional fees for using a particular payment method?
At Project Bono, we strive to keep our enrollment fees as low as possible, and we don't charge any additional fees for using any of our accepted payment methods.
However, it's worth noting that some payment methods may have their own fees associated with them, such as transaction fees or wallet fees. For example, when using a cryptocurrency payment method like Coinbase Commerce, there may be transaction fees associated with the transfer of the cryptocurrency.
Additionally, if you choose to use a third-party wallet service to make your payment, that wallet may have its own fees as well. We recommend that you review the terms and conditions of your chosen payment method to determine if any fees will apply.
As always, if you have any questions or concerns about payment methods or fees, please don't hesitate to contact our support team for assistance.
Are payments secure?
We take the security of our customers' personal and payment information very seriously at Project Bono. Regardless of the payment method you select, our checkout process is PCI compliant and utilizes the highest security standards.
What if I need to take a course but cannot afford it?
If you need to take a course but cannot afford it, we recommend speaking with your assigning party about your situation. Your assigner may be able to provide financial assistance or connect you with resources that can help. At Project Bono, we strive to make our courses accessible to all learners, and we understand that financial barriers can be a significant obstacle. Please don't hesitate to reach out to us if you any questions.
Assignor
FAQs
Who qualifies as an assignor?
An assignors can be anyone who refers individuals to Project Bono's programs, whether for legal, occupational, educational, or personal reasons. This includes but is not limited to courts, schools, employers, community organizations, and parents/guardians.
If you are interested in becoming a Project Bono partnered assignor and would take to utilize our unique value proposition of contributing 25% of enrollments back to your community, please reach out to us to learn more.
If you are interested in becoming a Project Bono partnered assignor and would take to utilize our unique value proposition of contributing 25% of enrollments back to your community, please reach out to us to learn more.
How can my organization become a Project Bono partnered assignor?
At Project Bono, we're always looking to partner with organizations that share our mission of providing high-quality and affordable education to individuals and communities. Becoming a Project Bono partnered assignor is easy and can provide a great benefit to your organization and the community you serve.
Partnering with Project Bono is straightforward with no commitments. If your organization qualifies, we'll set up a unique partner code to share with your participants. When they use your code to enroll in our programs, we'll contribute 25% of the enrollment proceeds to your community in ways that will have the greatest impact. This offer is available to courts, schools, employers, and any other organized group that requires individuals to participate in our program for legal or occupational requirements.
Partnering with Project Bono is a great way to provide high-quality correctional education to your community and redirect finances from illegal activities to philanthropic efforts while relieving burdens on taxpayers. Contact us today to learn more about becoming a Project Bono partnered assignor.
What are the requirements for completing Project Bono's court-ordered courses?
To complete Project Bono's court-ordered courses and earn a Certificate of Completion, you need to meet the course requirements, including the time requirement and reaching the final section. Once you have met the requirements, you will be issued you a unique Certificate of Completion instantly.
Does Project Bono have any measures in place to prevent certificate forfeiture?
At Project Bono, we take certificate authenticity very seriously and have several measures in place to prevent certificate forfeiture. Our certificates include unique information such as the course title, student's name, birth date, address, date of completion, and verification link that prevents the document forged or edited.
Additionally, each certificate features a watermark that is embedded into the certificate's background, making it harder to remove or alter the certificate's content without it being noticeable. We also provide a verification link on each certificate, which allows assignors to verify the authenticity of the certificate and ensure that it has not been tampered with.
Authorized court personnel can request hard inquiries to confirm an individual's completion status, and we take every precaution to ensure the accuracy and confidentiality of this information. Please be assured that we will never report personal information or completion status to insurers or creditors, as we value our users' privacy.
Additionally, each certificate features a watermark that is embedded into the certificate's background, making it harder to remove or alter the certificate's content without it being noticeable. We also provide a verification link on each certificate, which allows assignors to verify the authenticity of the certificate and ensure that it has not been tampered with.
Authorized court personnel can request hard inquiries to confirm an individual's completion status, and we take every precaution to ensure the accuracy and confidentiality of this information. Please be assured that we will never report personal information or completion status to insurers or creditors, as we value our users' privacy.
Does Project Bono have any partnerships with the court system or other legal entities?
Project Bono offers a unique value proposition to communities across the country by providing high-quality and evidence-based education that promotes healthier and safer communities. By partnering with courts and other legal entities, we are able to provide a streamlined enrollment process for individuals to meet their legal or occupational requirements while also receiving valuable educational content.
Taxpayers can benefit from Project Bono's programs in several ways. First, our programs aim to reduce recidivism rates by providing education and resources to individuals that help prevent future legal entanglements. This can ultimately save taxpayers money on the costs associated with incarceration and recidivism. Additionally, our partnerships with localities allow us to give back by contributing a portion of our enrollment proceeds to the community in ways tailored to their specific needs, further promoting the safety, growth, and development of the community.
Can Project Bono provide information on the accuracy and reliability of its course materials?
At Project Bono, we take great pride in ensuring the integrity of our courses by utilizing credible, evidence-based sources that reference the most current information found in legislative texts and peer-reviewed journals. We believe that feeling confident in the accuracy and relevance of the course content is crucial for our students' success, which is why we've developed a rigorous process to ensure course integrity.
To ensure the accuracy and credibility of our courses, we use peer-reviewed resources published by experts in the fields of public health, psychology, substance abuse prevention, education, and law. We continuously monitor legislative changes and peer-reviewed research to ensure that our content is up-to-date across our entire library. We also evaluate student assessments, feedback from courts, schools, and employers, as well as insights from subject matter experts and ongoing research to identify areas for improvement and make adjustments to our course content accordingly. Our goal is to provide the most effective education possible.
Policies FAQs
What is Project Bono's refund policy?
Our courses come backed with a 30-day guarantee if your certificate is not accepted. Contact us within 30 days of enrollment with proof of decline for a full refund.
We always recommend that you confirm with your assigning party before purchasing any of our courses to ensure that they will accept your certificate.
Note: At this time, cryptocurrency payments do not qualify for this guarantee.
We always recommend that you confirm with your assigning party before purchasing any of our courses to ensure that they will accept your certificate.
Note: At this time, cryptocurrency payments do not qualify for this guarantee.
How do I request a refund?
If you need to request a refund for any reason, including if your certificate of completion is not accepted by your assignor, you can do so by sending us an email at team@projectbono.com.
To enact our acceptance guarantee, please include in your email a written proof of decline from the assignor that includes a way of reaching them. If the request is within 30 days of your purchase and meets the criteria of our acceptance guarantee, we will process your refund promptly.
Please note that refunds that don't qualify for the acceptance guarantee, such as those requested outside of the 30-day window or for reasons other than non-acceptance by your assignor, are reviewed and issued on a case-by-case basis.
If you have any questions or concerns about requesting a refund, please don't hesitate to contact our customer support team at team@projectbono.com.
Can I get a refund if I change my mind about a course?
We understand that sometimes plans change, and you may need to cancel or change your enrollment in a course. In general, we do not issue refunds for changes of mind. However, we do offer refunds on a case-by-case basis for issues such as duplicate enrollments or technical difficulties.
If you encounter any problems with your enrollment or have questions about our refund policy, please don't hesitate to contact us. We are here to help and will work with you to find a solution that meets your needs.
If you change your mind about the course topic or content, please contact us to discuss transferring your enrollment to a different course. We want to make sure you have the best learning experience possible and will do our best to accommodate your needs.
What if my certificate is not accepted?
If your certificate of completion is not accepted by a member of the court, counselor, employer, administrator, or any other occupational, educational, or legal assigner, please contact us.
Our certificates come backed with a 30-day acceptance guarantee. If your certificate is not accepted for any reason, please provide us with documented proof of rejection, such as an email or written statement from the assigner.
We always recommend contacting your issuing party before purchasing any of our courses to confirm they will accept your certificate. Please note that refunds in these cases are only granted within the 30-day guarantee period.
Our certificates come backed with a 30-day acceptance guarantee. If your certificate is not accepted for any reason, please provide us with documented proof of rejection, such as an email or written statement from the assigner.
We always recommend contacting your issuing party before purchasing any of our courses to confirm they will accept your certificate. Please note that refunds in these cases are only granted within the 30-day guarantee period.
Am I eligible for a refund if I do not pass the course?
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What if I am not satisfied with the course content?
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How long does it take to receive a refund?
Refunds should take around 2-5 business days to process.
Can I request a refund for a course that I have already completed?
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How is my personal information stored and protected?
At Project Bono, we prioritize the protection of your personal and payment information. We have employed several security technologies to safeguard your data during the checkout process. Our checkout process is PCI compliant and follows the highest security standards. We use encryption technology to secure all information transmitted between your device and payment processing servers, ensuring that any information you enter into our checkout form is safe and secure.
Will my personal information be shared with third parties?
At Project Bono, we take the privacy and security of our customers' personal information very seriously. We do not share enrollment or completion status with third parties. However, in some cases, court stakeholders may wish to audit the authenticity of an individual's completion status. In such cases, court stakeholders can contact us to request a hard inquiry. This process involves providing the court stakeholder with a report that verifies whether the certificate is authentic or not.
We want to assure our customers that we will never report a user's personal information or completion status to insurers or creditors. The information collected during the enrollment process and throughout the course is only used to fulfill the requirements of the course and issue certificates of completion. If you have any further questions or concerns about the privacy of your personal information, please do not hesitate to contact our support team.
How do I opt out of receiving marketing communications from Project Bono?
At Project Bono, we respect your privacy and understand that you may not wish to receive marketing communications from us. If you have previously provided your consent to receive marketing communications from us but no longer wish to do so, you can opt out at any time.
To opt out of marketing communications, simply click the "Unsubscribe" link at the bottom of any marketing email you receive from us. This will take you to a page where you can confirm your decision to unsubscribe from future communications.
You can also contact our support team and request to be removed from our marketing communications list. Please provide us with the email address you used to sign up for our communications so that we can locate your record and remove you from our list.
Please note that even if you opt out of marketing communications, you may still receive transactional emails related to your account or enrollment in our courses. These emails are necessary for us to provide our services to you and cannot be opted out of.
Technical Assistance
What technology is required?
Project Bono is accessible to anyone with a web browser (such as Google Chrome, Safari, Microsoft Edge, etc.), and a stable internet connection. Whether you choose to participate from a desktop computer, laptop, tablet, or smartphone, you should be able to access our programs with ease.
Our website is designed to adjust to your device's screen size and resolution, making it easy to start a course on one device and pick up where you left off on another.
If you have any questions about the technology required to participate in our programs, our support team is always here to help.
Do I need any special software or equipment to take a course?
All you need is your preferred web browser and a stable internet connection!
What should I do if I am having technical difficulties?
If you have any difficulties, please reach out to our support team.
What if I experience an interruption with my internet connection?
While you're participating in any of our programs, your progress is constantly being saved. If you experience an interruption with your internet connection, your progress should leave off just around the time connection was lost.
Is there technical support available outside of regular business hours?
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How do I know if my computer meets the minimum requirements for the course?
If you regularly visit other websites using your web browser with no issues, your device should meet the requirements.
What should I do if I encounter an error message while taking the course?
Please note the error message and send an email detailing the issue along with the error message to our support team at team@projectbono.com.
Is it possible to enroll and participate from my phone or tablet?
Our programs work on just about any device with a web browser and internet connection, especially smartphones and tablets.
Accessibility Assistance
What if I have trouble reading? 🔊 📖
At Project Bono, we strive to ensure that all students, including those with reading or learning disabilities and visual impairments, have equal access to our courses. Our courses are designed to include various forms of media, including videos, to assist in understanding. Device that are capable of text-to-speech should be compatible with our programs to help read text aloud.
Are Project Bono courses available in other languages? 🌎🗣
Many web browser will automatically translate our site into your preferred language based on your device settings.
Many of our students that don't speak English also utilize browser extensions in Safari and Google Chrome that provide live-translations to just about any language.
What should I do if I have a disability that makes it difficult to take the course?
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Are the courses accessible to individuals who are deaf or hard of hearing?
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Are the courses accessible to individuals who are blind or visually impaired?
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Compliance Assistance
Can Project Bono provide proof of enrollment or completion to my mandating party?
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What if my mandated party does not accept the certificate from Project Bono?
At Project Bono, we make every effort to ensure that our programs exceed standards and are accepted by mandating parties. However, if for any reason your mandating party or assignor does not accept the certificate you receive from Project Bono, please contact our support team immediately as you may qualify for our 30-day acceptance guarantee which means we will refund 100% of your enrollment fee once provided with proof of decline within 30 days of enrollment.
How can I ensure that I am complying with all necessary requirements?
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How do I provide proof of completion to my mandated party?
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How do I know if my assignor will accept Project Bono?
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Does Project Bono have any measures in place to prevent certificate forfeiture?
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